Clean Analysis, Inc., a research company headed by a sociologist, Theo Gouraki, has a contract with a state agency to evaluate a large-scale program that provides in-home assistance services to persons with disabilities. The project involves merging administrative data from the service providers with information collected from the persons receiving the services. To evaluate the service providers, Clear Analysis staff visit the homes of those receiving services to interview the program participants and to evaluate the service delivery on-site. Before beginning the project, Theo sent provided a significant amount of training to his staff in how to interview persons who have disabilities that might make it difficult to interview them. He also researched thoroughly any possible problems that might lead to the participants having difficulty providing informed consent. When the researchers went to the homes, they found that very few participants refused the visits and the interviews. They also determined that most participants were very reluctant to say that there was anything wrong with their services because they were afraid the service provider would be fired or they might lose their services.
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